Refunds and Returns

Start a return

Email theteam@customersupport.care with your order number and the reason for your request. Contact us before sending goods back so we can provide the correct warehouse address.

15-day return window

Products may be returned within 15 days of the original purchase. They must be in their original packaging and accompanied by a receipt, order confirmation or other proof of purchase from this website. Purchases from third-party retailers cannot be returned through this store.

Change-of-mind returns

For a change of mind, wrong item ordered, unsuitable fit, a better price found or an item no longer needed, you pay the tracked return shipping cost. A $39 packing and handling charge per order is not refunded.

Damaged, missing or incorrect items

Contact us promptly if an item arrives damaged, has missing parts, is incorrect or does not arrive. We will investigate and help arrange the appropriate resolution. We cover return shipping for damaged items. We may ask for information or photographs to help investigate.

Refund timing

We aim to process a refund within 24 to 48 hours after receiving the returned item and completing the required checks. Refunds are made through the original payment method, or may be held as credit if you request it. Your payment provider may take additional time to show the refund.

Cancelling an order

Contact us as soon as possible, ideally within 12 hours of ordering. Cancellation is available before packing and shipping has started. A 12.5% service and processing fee applies to cancellation requests under this policy. Once packing and shipping has started, use the returns process.

Nothing in this policy excludes rights or remedies that applicable law does not allow us to exclude.