No. This listing is for a facial massager device; our jade roller is a separate product.
Are skincare products included?
Skincare products are not included in this listing.
Can I choose a different model?
This listing has no model selector.
Where can I confirm its dimensions?
Contact theteam@customersupport.care before ordering for the current dimensions.
Shipping & returns
Tracked delivery anywhere in the United States. It is free on orders of $75 or more, and a flat $25.00 below that. Allow 5 to 7 days, after a 24 to 48 hour handling time.
This shop's own returns policy gives you 15 days from delivery to change your mind, on every product it sells. Send it back in its original packaging with proof of purchase and refund the goods price less the $39 handling charge for change-of-mind returns, processed within 24 to 48 hours of the return arriving. You cover the cost of returning it unless the item is faulty.
If it arrives faulty, damaged or not as described, we put it right at no cost to you under the applicable consumer law's consumer guarantees, return postage included.
At-home careAn addition to your personal care collection.
Simple product supportAsk us for current specifications before ordering.
Instructions included with useFollow the manufacturer's operating guidance.
About this product
A handheld addition to your routine
A handheld facial massager for at-home care. Check the supplied operating instructions and suitability information before use.
A compact device operated by hand.
An addition to your personal care collection.
Ask us for current specifications before ordering.
Follow the manufacturer's operating guidance.
Still deciding?
Not sure yet? That is fine.
You can change your mind. This shop's own returns policy gives you 15 days from delivery to send it back in its original packaging with proof of purchase, and we refund the price you paid for the goods.
If it turns up faulty, damaged or not as described, that is on us. The applicable consumer law covers you, we pay the return postage, and you can have a repair, a replacement or your money back. Read the full detail on our refunds and returns page, or ask us anything before you order.
No. This listing is for a facial massager device; our jade roller is a separate product.
Are skincare products included?
Skincare products are not included in this listing.
Can I choose a different model?
This listing has no model selector.
Where can I confirm its dimensions?
Contact theteam@customersupport.care before ordering for the current dimensions.
Where can I confirm power requirements?
Ask us for the current power and charging specification before ordering.
Where can I review the instructions?
Contact us before ordering to request the current manufacturer's instructions.
How should I choose a use schedule?
Follow the manufacturer's current instructions for this device.
Can it be used with other skincare?
Check the device manual and the skincare label for compatibility before use.
How do I ask a question about this device?
Email theteam@customersupport.care and include the product name and the detail you need confirmed.
What currency are prices in?
All prices on this store are in US dollars (USD).
How much does delivery cost?
Standard delivery is free when the goods total after discounts is $75 or more. Below $75, delivery costs $25.
How long does delivery take?
Allow 24 to 48 hours for handling, followed by an estimated 5 to 7 days for delivery.
Is express shipping offered?
Express Shipping is offered for $25, including on orders eligible for free delivery. A separate faster arrival guarantee is not offered.
Where do you deliver?
This store serves customers in the United States.
Which payment methods are offered?
The checkout offers credit and debit card payment through Stripe, and PayPal, when those services are available.
Will I receive a receipt?
An order confirmation is emailed after payment is confirmed.
How will I receive tracking?
A tracking number is emailed when your order ships.
Where can I track my parcel?
Use the Track Your Parcel page with the tracking number sent in your dispatch email.
What if my order has not arrived?
Email theteam@customersupport.care with your order number so we can check the shipment.
Do you have a physical store?
We are an online supplier. The administration address is not a retail shop.
Are the products new?
Yes. The products sold on this store are new.
How do I contact customer support?
Email theteam@customersupport.care. Support is available seven days a week.
Can I ask a question before ordering?
Yes. Include the product name and the detail you need confirmed in your email.
Can I return a product?
Our return policy offers a 15-day return window, subject to its conditions. Change-of-mind returns carry return shipping costs and a $39 handling deduction per order. See Refunds and Returns for the full terms.
What if my item arrives damaged or incorrect?
Contact us with your order number and the details. We will help resolve damaged, missing or incorrect items under our returns policy.
Can I cancel before shipping?
Contact us as soon as possible. The published cancellation policy applies before dispatch and includes a 12.5% service and processing fee. See Refunds and Returns for details.
Can I request a wholesale quote?
Yes. Use the Wholesale page and tell us the products and quantities you need.
Where do I enter a discount code?
Enter an eligible code in the cart before paying. The updated total is shown before checkout.
How do I report a problem with my order?
Email theteam@customersupport.care with your order number. For an unresolved complaint, use the contact details on our Complaints Handling Policy page.
The complete guide
Buying Guide
Product guideLook Great Company
About Facial Massager Device
A handheld facial massager for at-home care. Check the supplied operating instructions and suitability information before use.
Handheld format
A compact device operated by hand.
At-home care
An addition to your personal care collection.
Simple product support
Ask us for current specifications before ordering.
Instructions included with use
Follow the manufacturer's operating guidance.
Before you order
Look through the product photographs and specifications, and email our team if you need a detail confirmed.
Delivery and support
Prices are in US dollars. Standard delivery is free on orders of $75 or more after discounts, otherwise $25. Allow 24 to 48 hours for handling, then an estimated 5 to 7 days for delivery. See our shipping policy and returns policy before you order.
Tell us which beauty tool you are considering and the features you need, and we will help you compare the product details before you buy. Free delivery across the United States on orders over $75.
Facial Massager Device. A handheld facial massager for at-home care. Check the supplied operating instructions and suitability information before use. Price: USD 149. Delivery is free from USD75 after discounts, otherwise USD25. Sold by Look Great Company in the United States.
